000 00276nam a2200109Ia 4500
008 140725s9999 xx 000 0 und d
041 _aEnglish
100 _aM.K, RAMPAL, and GUPTA, S.L
245 _aSERVICE MARKETING CONCEPT APPLICATION AND CASES
260 _c2000
942 _cBK
999 _c669
_d669